Your lifeline in case of a cyber attack. Spotit’s Cyber ​​Security Incident Response (CSIRT) Service offers you expertise and support to adequately respond to security incidents and other cyber threats.

What is CSIRT?

The CSIRT team is a team of spotit experts from different divisions that are ready to guide you through an incident and get your organization back up and running as quickly as possible, with minimal impact. We provide expert cybersecurity services and support for security incidents such as hacks, breaches, malware infections and other cybersecurity threats.

What are the benefits?

Guaranteed response times

This service ensures rapid response to incidents, minimizing the time between detection and containment.

Access to expertise

Provides direct access to specialists with extensive experience in cybersecurity incident response.

Cost efficiency

Retainer services can be more cost-effective than in-house options or ad hoc advice.


This allows organizations to scale their incident response capabilities as needed, without having to invest in a large in-house team.

Operational continuity

By prioritizing rapid containment and recovery, this service helps to ensure business operations can continue with minimal disruption.

Preparedness and planning

This service helps you prepare for and mitigate the impact of cyber threats through proactive planning and readiness assessments.

Tailored incident response

No ‘one size fits all’, but this service includes customized response strategies based on your specific needs, industry, and regulatory environment.

Continual improvement

This service includes post-incident analysis and recommendations for improvements, leading to better security posture over time.

What will you get?

  • A 24/7 hotline that is designed to activate an experienced CSIRT incident response team to address any cybersecurity incident.
  • Canary service: a commercial honeypot that alerts the CSIRT team when a potentially malicious activity is detected.
  • A breach readiness assessment defining your current state of technology, people, and processes.
  • Customer data maintenance with thorough onboarding and regular data updates to keep the CSIRT team informed.

How do we work?

  1. During the onboarding we gather all necessary information on processes, the environment, roles and responsibilities to activate our CSIRT team.
  2. We will execute a breach readiness assessment the define the current status of forensic readiness.
  3. Spotit will deploy an early warning honeypot to alert the CSIRT team in case of malicious activity.
  4. A dedicated service manager will schedule regular update meetings, share data and lessons learned.

Why is this a priority?

A cybersecurity incident can happen at any time. Whether it’s an incident where a cybercriminal demands bitcoins following a successful ransomware attack or incidents such as nation- or international-wide attacks, our emergency service guarantees a quick response to limit the potential damage to your organization.

Is your organization in line with the new NIS2 directive?

We expect the Belgian transposition of the EU directive by 17/10/2024. Make sure your environment is completely secure to avoid fines!

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Frequently asked questions

The spotit CSIRT service is a professional service that customers can activate when they experience a security incident, or when they think they are compromised. A great added value for companies, because there is often little security expertise available in-house. This way they can still call on experienced security professionals who deal with CSIRT interventions on a daily basis.

Direct access to cybersecurity expertise. This not only concerns operational expertise, such as containing and mitigating the cybersecurity incident, but also strategic expertise, such as CISO and DPO profiles that guide and manage customers. Our daily experience with such situations allows us to guarantee high-quality handling of incidents.

We distinguish ourselves in terms of expertise, as we handle CSIRT interventions on a weekly base, from either customers or companies who call us and need professional help. Our focus is aimed at cybersecurity, in contrast to a generic service desk, which works more from a business continuity point of view.

In addition, we provide not only reactive, but also proactive services, thanks to the implementation of an early warning honey pot, which triggers an alarm at an early stage when  suspicious activities on the network occur. This way we can analyze and intervene in a timely manner before the hacker can actually cause damage to the customer’s environment.

Spotit started this service a few years ago, because many organizations contacted us when they experienced a security incident. Naturally, we have a much greater chance of success in handling an incident qualitatively when our experts know the customer’s environment thoroughly and can prepare themselves well. That is why we created this retainer service, where we can properly map out the customer’s environment in advance through an assessment, and clear agreements and mutual expectations can be documented.

During the onboarding phase, we will perform a breach readiness check during which we map the customer’s environment and provide concrete advice to optimize certain systems. This way, our experts know the customer’s environment thoroughly and at the same time we maximize the chances of success when a security incident occurs.

We will draw up an incident response plan together with the customer or review the existing plan, so that everyone is prepared when an incident occurs. In addition, we will also put together a team of both spotit professionals and customer stakeholders. Finally, we carry out a breach readiness check in which we map the customer’s current environment and provide concrete advice to optimize it, so that in the event of a security incident everything is optimally arranged, the necessary documents are available, and we limit the damage as much as possible.

You will be referred to a spotit incident responder who immediately evaluates the customer’s situation and maps the impact. This way he can quickly advise concrete actionable items to the customer to anticipate the hacker’s next steps and avoid more damage. At the same time, we put together a multidisciplinary team with both customer and spotit stakeholders. That team will contain the incident, remove the hacker from the network, and restart the environment safely during the recovery phase, so that the customer can further focus on business continuity.